How secure is online payment?

We place the highest value on your security when making payments. All your details are transmitted in encrypted form. All your payments via PayPal, Sofortüberweisung, credit cards, debit cards, etc. are processed by a special security-certified partner.

How do I change my shipping address?

If you have placed an order and the address entry was incorrect, you can send an e-mail to info@kalea.com. In this case, please include the corresponding order number. This should be done immediately after placing the order.

In which way can I pay?

You have the following payment options: PayPal - the easiest form of payment SOFORT Überweisung (your bank details will not be saved) Credit card (Visa, Mastercard; your credit card details will not be saved).

Is it possible to buy on account?

Unfortunately, we can't offer a purchase on account via the store at the moment, but you can send us an email to info@kalea.com and we will issue an invoice for your order.

To which countries do you deliver?

We deliver to Germany and Austria: Packages with German delivery address are shipped with DHL. Packages with Austrian delivery address will be shipped with Austrian Post. The conclusion of the contract including all documents is in German. All documents can also be requested in English.

How much are the shipping costs?

You will find the final shipping costs in the shopping cart as soon as you have placed all the desired products in the shopping cart.

How do I change my shipping address?

If you have placed an order and the address entry was incorrect, you can send an email to info@kalea.com. In this case, please include the corresponding order number. This should be done immediately after placing the order.

My order has not arrived yet, what should I do?

If you have not received a shipping confirmation for your order, if your delivery has not arrived after 6 business days, or if there are other problems with the shipping, please contact us. All you need to do is send an email to info@kalea.com with your order number and/or invoice number, the item in question, and the appropriate shipping address.

I received the wrong item, what should I do?

If you have received the wrong item, please contact us. Just send an e-mail to info@kalea.com with the order number and/or invoice number as well as the affected item and the corresponding delivery address.

According to the shipping company, the package was unfortunately damaged during transport. What can I do?

Please refuse acceptance and have the package returned. This is free of charge and will be handled automatically. Please inform us about this. All you need to do is send an e-mail to info@kalea.com with the order number and/or invoice number as well as a photo of the damaged item and the corresponding delivery address. Depending on your request, either a new package will be sent to you or the full purchase amount will be refunded.

I have not received a delivery, although the shipping company has sent me a delivery confirmation. What can I do?

Please inform us about this. All you need to do is send an e-mail to info@kalea.com with the order number and invoice number as well as the item in question and the corresponding delivery address. Depending on your request, we will either send you a new package or refund the full purchase amount.

How do I find out my order number?

You can find your order number in the order confirmation email.

What right do I have to return or cancel orders?

There is a 14-day right of withdrawal. This means that you can withdraw from the purchase within 14 days from the day of delivery without giving any reason. If you need more information about this or if the deadline has already passed, please contact us at info@kalea.com.